Personal safety & conflict

For staff who work alone, visit people at home or deal with the public, and for the managers responsible for keeping them safe.

Start a conversation

Why it matters

Employers have a legal duty to protect staff who work alone or face the public. Policies and alarms help, but what keeps people safe in the moment is knowing how to read a situation, calm it down and leave when they need to. I teach those skills in a way staff remember and use.

Courses and talks

ONE DAY · IN PERSON · UP TO 15 PEOPLE

Personal safety for lone workers

For staff who deal with the public or work alone away from their base.

ONE DAY · IN PERSON · UP TO 15 PEOPLE

Managing the personal safety of your staff

For managers and supervisors responsible for keeping staff safe.

TAILORED COURSE OR TALK · IN PERSON

Conflict management and de-escalation

For reception, front-line and customer-facing teams who deal with frustrated, angry or distressed people.

60 MINUTES TO 2 HOURS · LARGE AND MIXED AUDIENCES

Personal safety talks for staff

For team days, conferences, AGMs and lunchtime sessions.

60 TO 90 MINUTES

Personal safety talks for schools, colleges and universities

For assemblies, classroom sessions and enrichment days.

How it works

Start with a single session, or build it into every new starter's first weeks.

Step 1

Talk

60 minutes to 2 hours, any size of audience.
Step 2

One-day course

Up to 15 staff.
Step 3

Managers' day

For managers and supervisors.
Step 4

Induction and refresher programme

For new starters and existing staff.

Built into your induction

The organisations that get the most from this training make it part of how they bring people in. One council in Essex has had my personal safety course in its staff induction for more than ten years: every new starter attends a one-day session, and staff return for a refresher every two years. I run six or seven sessions a year for them, so the whole organisation shares the same approach to staying safe.

Every course is adapted before I arrive

Every organisation is different. The risks facing a housing officer entering someone's home are not those facing an estate agent at a viewing or a healthcare worker visiting a patient. So I take time to understand your organisation and the roles of the people attending, and we agree the learning outcomes together before the day.

Your roles

The day reflects the jobs of the people in the room.

Your risks

Scenarios come from situations your staff actually face.

Your policies

Your own lone working policy and reporting procedures are built in.

What people say

“We have used Training Sense on multiple occasions over the last 10 years to deliver personal safety training for our staff who work remotely. The training has helped us as an organisation improve our own working practices to ensure staff safety.”

Jamie Estates Manager, London housing association

“From start to finish, our team was engaged and learnt more than we had anticipated. The trainer made us consider ideas we had not thought about before and enabled us to discuss practical ways to strengthen our processes.”

Andrea Children's support services

“Farhan is an exceptional trainer, he made the subject interesting and was very engaging, we really did learn a lot. Hands down best trainer I think we have ever had.”

Course delegate

Every course starts with a conversation

Tell me about your team and what you need. Every course is quoted individually, and I reply within one working day.