Course details
Managing violence and aggression at work
The course is designed for staff that may come into contact with individuals exhibiting violent or aggressive behaviour allowing them to deal effectively with aggressive and potentially violent situations. The content of the programme concentrates on the process of identifying and managing significant risks exploring proven control measures, tools and techniques to help staff avoid unnecessary risk. The course allows delegates to explore the early warning signs of aggression in order to take proactive measures in avoiding violence.
- Full day/Half Day courses
- Up to 15 delegates
- Location of your choice
- Tailor made packages
Course Content
Defining Violence & Aggression
Legalities related to violence including laws on self-defense
Recognising different tolerance levels to unacceptable behaviour
Reporting violence and aggression at work
‘On the spot’ risk assessments and exit strategies
Proactive & practical strategies to reduce risk
Recognising early warning signs of violence
Using effective communication techniques to lower risk of violence
Defusing violence & Aggression
Who should attend?
This one day course is for anyone who may come across aggression as part of their role. Dealing with different personalities or those in vulnerable situations can at times result in confrontation. This course will allow delegates to self reflect in how they respond to these incidents and consider safer working strategies to reduce the risk of violence.
How much does it cost?
Contact us for a competitive quote today. One day courses are priced for 15 delegates and include provision of trainer, supply of laptop and all handout materials. The fee excludes cost of venue, facilities, trainer travel expense, catering and any other associated costs. Venue and catering arrangements to be agreed with the client prior to the course. Trainer’s expenses such as travel and accommodation are charged at cost where applicable. Discounts available for bulk booking of 5 courses or more.
